Radium Workshops FAQ

DECIDING TO BOOK A SHORT COURSE
Why are you offering these short courses?
How Will I Benefit From Your Short Courses?
How many other people will be on the course with me?
Why do you charge for these courses?
Do I need to have completed a separate formal sound/music degree or course to join one of your short courses?
Are your courses accredited by any educational certifying body?
What level of english language competency would I need to benefit from the course?
HOW TO BOOK A SHORT COURSE
How do I book a short course?
Will you reserve a place for me while I ask for more information, or take time deciding if I want to book one of your courses?
I’ve tried to book and pay but your website won’t allow this from my geographic location. What do I do?
I want to book one of your courses but all the places are taken. What do I do?
I’m trying to make multiple bookings for the same course but your website won’t let me book more than one at a time. What do I do?
I’m a European Union VAT registered business. How do I do to pay the courses excluding VAT?
I can’t get my payment to go through. What do I do?
I want to pay with my Paypal account. Is that ok?
LOGISTICS
What is the location of the Workshops Short Courses?
I’m booked to attend a course at Radium Bristol. How do I find you?
How do I get to Radium Bristol on public transport?
Do you have parking available at Radium Bristol?
I’m travelling to Radium Bristol from out of town. Where can I stay?
Is there somewhere close by I can get lunch?
POLICIES & LICENSES
What if I book then change my mind or can’t make it. Can I get a refund?
Can I transfer my course booking into another person’s name?
What do you do with the information I give you?
Why is an account automatically set up for me when I book or buy from you the first time?
Can anyone at all book your courses and come into your studio?
What am I allowed to do with visual and audio assets I receive from Radium?
Are there any other policies I should be aware of?
GENERAL HELP
What do I do if I find a bug or problem with your website?
I have another question which hasn’t been covered in the rest of the FAQ and Policies?
How long does it take for you to respond to email queries?

 

DECIDING TO BOOK A SHORT COURSE

1. Why are you offering these short courses?

There are a few reasons why we decided to offer some knowledge and experience sharing externally on a more structured basis than in the past. Initially, we started exploring the idea in response to demand. We constantly receive phone and email requests from creatives requesting to spend time in our studio learning from us, and we’re often invited to give guest lectures at Universities, Colleges, and Professional Media Events. In the past we limited our involvement with these, choosing to keep our focus squarely on our own team’s creative development and our professional work. However, after a great deal of internal discussion and exploration of the idea, including having run several trial short courses, we saw a clear case for expanding this aspect of what we do, and offering some Professional Development Workshops on a formal basis for these reasons:

  • It’s inspiring and really healthy for our team’s development to share their knowledge and connect with new creatives. As sound and music creatives ourselves, we spend a lot of days in dark studios wrestling with complex creative briefs, deep in the edit. We found in the initial trials we ran that taking some time out from what we usually do to think about, talk about, and share our knowledge, and engage with other creatives, gave us all a fresh perspective, deepened, defined and refined our thoughts about what we do every day, and it really extra-energized the whole studio.
  • Training freelancers. When we occasionally work with new freelancers we often find we need to spend time showing them how to connect with our team and with the project seamlessly before they’re able to make a valuable contribution to what we’re doing. Our Sonic Motion workshop in particular addresses this, and is applicable industry wide.
  • Preservation and development of the Art and Craft of Practical Sound. In the digital age, audio sample packs are everywhere and often used for cost effectiveness and convenience. They have their place, and if well produced they’re great, in the right context. However, each instance of recording and processing in a production chain inevitably degrades sound quality and impact of storytelling, and for that reason we believe it’s incredibly important to preserve the art and craft of originating sound from scratch, whilst evolving it to fuse with the digital environment we all work in today. This ethos has always threaded throughout all Radium’s work, and we hope to share this with like-minded creatives, so they can themselves also carry it forward into the future.
  • May help our future recruitment for the team. We’ve always advertised any full time positions we’re looking to fill, and we spend a great deal of time reviewing job applications and listening through demos. Whilst we must make it clear that there is absolutely no connection between taking one of our short courses and gaining a position on our inhouse team, logically it does make sense that occasionally we may meet future team members initially through these short courses.

2. How will I benefit from your short courses?

First, let’s talk about what we don’t do. We’re not looking to compete with existing formal education for the creative sector. We’re not delivering courses in how to use Logic, Protools, Cubase, or any other DAW, that is really well catered for elsewhere. We’re not delivering indepth courses in the theory or history of sound and music, there are other excellent formal education options available for this. You won’t be spending your time with us writing essays, and we won’t be teaching you how to promote yourself on social media, again, there are plenty of other great options out there, delivered both in person and online, which will coach you in those skills.

What we do bring to the table is a fast, useful, practical professional development option which delivers tangible knowledge, upskilling and tools to you straight away. Our short courses are practical and hands-on, niche, and designed, in the short time you’re with us, to give you very specific experience and tools to help you take a definite step forward in your creative and career development.

  • Perhaps you’ve just completed a course of study in sound/music, you’re about to start working with your first clients, and you’d like a proven roadmap for starting as a comparative beginner to navigate that professional environment both creatively and commercially.
  • If you’re in beginning stages of your career and already working with clients but would like to get some professional input, mentoring, and/or some additional showreel material for what you’re doing, our short courses will be really helpful at this stage of your development.
  • Maybe you’re thinking about seriously pursuing a career in sound and music but haven’t decided yet. Our short courses, delivered in a working studio with a current professionally successful team, will give you some excellent insight into what it’s really like to work in our industry, and in most cases, a taster of real project flow and deadline pressure, so you can make an informed decision about your future career in audio.
  • Perhaps you’re heading to University, want to study media production, dabbled already in sound and music, but not completely sure if that’s where you should specialise? Our short courses can give you a flavour of the creative audio industry, to help you decide if that’s the right educational path to pursue formally.
  • Perhaps there’s a very niche sonic creative area or skillset you’d like to explore in a collaborative, working studio environment.

Check each individual course for the specific outcomes we’re delivering. You’ll find them listed HERE

3. How many other people will be on the course with me?

Most of our groups will have a maximum of 4 people per course. Some groups may potentially have 6 people, depending on the content. No more than that. Check each individual course for the detail. We want to make sure everyone has plenty of space to be heard and explore their potential during their time with us, and that our capacity to give individual attention isn’t stretched too tight. So we’re strictly limiting the number of seats per course.

4. Why do you charge for these courses?

Because there are significant costs we incur in offering them. Running the courses involves our team taking time out from commercial production; setting up and running a dedicated learning space inside our studio; creating course content, materials and assets; administrative costs in handling enquiries; and building and running the bookings website. So we’ve set short course charges to make a contribution to offsetting that investment from our side. Because we’re a VAT registered business, we must also add VAT on top of our course charges.

5. Do I need to have completed a separate formal sound/music degree or course to join one of your short courses?

Not necessarily, it’ s totally fine with us if you’re self taught, so long as you’re able to keep up with the rest of the group. Refer to each individual course for information about prior skill/experience we recommend you bring. We have a section all about our definitions of prerequisite skill levels for our courses here. If you’re still unsure, you can get in touch with us on workshops@radium-audio.com and we’ll help you figure it out. Please use subject line format “[Your Name]-[Your Contact Number]-Unsure Required Skill Level”.

6. Are your courses accredited by any educational certifying body?

We have been verified by The UK Register of Learning Providers (UKRLP) and our UKPRN is 10081194. To be clear, providing educational services is not our core business. We are a multi-awarded successful sound and music team, working every day on projects in feature film trailer, broadcast, advertising, gaming, and interactive. That said, we’ve decided to offer some professional development opportunities sharing some of the training and development we have done with our own team. Our short courses are highly niche, hands on, practical, and steeped in the experience and knowledge we’ve accumulated in our own path to success, and continue to build upon every day so we stay current and relevant in the rapidly changing creative and entertainment sectors.

7. What level of english language competency would I need to benefit from the course?

If english is your first language, you’ll be fine. If english is your second language, we strongly recommend that you have intermediate to advanced level ability to get the best from the course. Each course group will discuss complex intangible and subjective concepts, emotions and ideas as part of exploring creative briefing and communication, so you’ll need to be able to follow along and join in with that conversation to get the full benefit from your time with us.

HOW TO BOOK A SHORT COURSE

8. How do I book a short course?

Check out our available courses here. Select the course which interests you, double check carefully the “required skill level” requirements before you book, then submit your contact details and pay by credit card to request to reserve your place. You will receive immediate payment confirmation. A follow up email within 24 hours will confirm your booking, and provide any further information needed.

9. Will you reserve a place for me while I ask for more information, or take time deciding if I want to book one of your courses?

Unfortunately no, we’re not able to hold places manually. You will need to book online to reserve your place on any given date offered.

10. I’ve tried to book and pay but your website won’t allow this from my geographic location. What do I do?

Right now we’re only accepting online short course bookings from the UK, EU, Canada, USA, New Zealand and Australia. For everyone in other locations, we apologise that we haven’t been able to make online bookings available for you just yet. Rapidly changing local laws globally regarding collection of sales tax for distance selling and digital sales have prompted us to take a cautious approach to this. We expect to add more booking locations steadily. If you’re trying to book from a location our website doesn’t serve yet, email us on workshops@radium-audio.com and we may be able to help with your booking individually. If we find we have really strong demand from a location we’re not serving just yet, we’ll prioritise getting it up online.

11. I want to book one of your courses but all the places are taken. What do I do?

If all our places on a given short course are taken, email us with a specific booking request giving the following information:

  • Subject line format “[Your Name]-[Your Contact Number]-Waitlist Booking Request”.
  • Course
  • Any dates/days you are DEFINITELY NOT available to attend, and any particularly convenient times that you would prefer to attend.

In the first instance we will waitlist you in case of any cancelled places, and offer you first option to book these before making them public.

Alternatively, if we have enough requests for a given course and all the existing dates for it are sold out, depending on our own schedule we may possibly put on an extra date and let you know before publicly advertising, so you can book it if it works for you.

12. I’m trying to make multiple bookings for the same course but your website won’t let me book more than one at a time. What do I do?

Each person may only book a single place at a time on any given course. If you are a company looking to arrange a group booking, email us on workshops@radium-audio.com with the following information and we’ll work with you to organise it.

  • Subject line format “[Your Name]-[Your Contact Number]-Group Booking Request”.
  • Company Name
  • Course
  • Preferred Date options
  • Anything specific you’d like to tell us about your group, and what you’d like to achieve for them.
  • Preferred group size

13. I’m a European Union VAT registered business, with a physical establishment in the EU, but outside of the UK.
  How do I arrange to reverse charge the VAT, and not include it in my course payment to you?

The first time you book and pay with us, you will need to process the normal VAT inclusive transaction and pay the full VAT inclusive amount.
After you have made this first transaction, email us on workshops@radium-audio.com including the following information:

  • Subject line format “[Your Name]-[Your Contact Number]-EU VAT Reverse Charge Request”
  • Your contact details
  • Course and dates you booked
  • Attach a clear and fully legible pdf copy of your VAT registration certificate.

We will check the registered number, name and address on the VAT certificate against your billing details in the Radium account which was set up for you, and cross check with the EU VAT authority database. If these certificate details are not legible or do not match exactly across the 3 checkpoints, then unfortunately we will not be able to assist with reverse charge VAT. However, if we are able to clearly see an exact match between the billing details, EU database details, and the registered VAT certificate details, we will refund your initial VAT payment, and amend your Radium account so that you are not charged the VAT portion for any future payments.

14. I can’t get my Stripe credit/debit card payment to go through. What do I do?

We find the most usual reasons for declined credit/debit card payments are these:

  • Billing address & contact details don’t match the card address & contact details held by the issuing bank
  • Transaction value is much larger than the usual transactions made on the card
  • Lack of cleared funds
  • Transaction has been attempted from an unusual location (eg overseas)

a) If your Stripe Credit/Debit card transaction fails, please clear your cache, refresh your page, double check the billing details match the registered card details and you have sufficient available funds, then try again. If after that the payment is still failing, please contact your bank for more information. The transaction could have been blocked for one of the reasons mentioned above, and your bank may need to speak with or text you to authorize the transaction to go through.

b) If your bank confirms they can’t find any reason for the payment decline or rejection from their end, we do also offer a Paypal payment option as an alternative at checkout. If you’d rather not use Paypal, then email us on workshops@radium-audio.com with with following information:

  • Subject line format “[Your Name]-[Your Contact Number]-Payment Problem”
  • Hardware Device
  • Operating System Name & Version
  • Browser Name & Version
  • Description of what is going wrong
  • Screenshots

We’ll do our best to help resolve the problem, and get back to you as quickly as we can.

15. I want to pay with my Paypal account, and not use my credit or debit card via Stripe. Is that ok?

Yes, that’s totally fine! But do be aware that right now Paypal are having issues with automatically clearing the shopping cart (basket) after a purchase is paid for. This is an issue on Paypal’s side and unfortunately outside of our control. Paypal’s dev team are aware of the problem. However for now, this means that after paying for an item with your Paypal account, that purchased item may still be showing in your basket, when it should have been automatically deleted. This can cause confusion, and possibly lead to accidentally purchasing the same item twice. So if you are using your Paypal account and not debit/credit card to purchase your booking, please be sure to manually check and delete any remaining items from your basket after completing payment. If you do accidentally purchase the same item twice directly as a result of this Paypal bug, let us know, and we’ll ask Paypal to action a refund.

LOGISTICS

16. What is the location of the Workshops Short Courses?

Refer to each individual course for the location information. Some courses may be split over multiple locations. Others may take place partly with us, and partly working at home.

17. I’m booked to attend a course at Radium Bristol. How do I find you?

Radium Bristol is located at Bottle Yard Studios, Whitchurch Lane, Bristol BS14 0BH, United Kingdom. [map]
Directions to find us inside of the Bottle Yard complex will be emailed to you prior to the start of your course.

18. How do I get to Radium Bristol on public transport?

Here is how to get to Bottle Yard Studios, where Radium Bristol is located, on public transport:

Bus
– From Bristol City Centre – Bus routes 51, 76 and 90 connect Bristol City Centre and The Bottle Yard Studios. Alight at Hengrove Park.
– From Bristol Temple Meads – Bus route 51 connect Bristol Temple Meads and The Bottle Yard Studios. Alight at Hengrove Park.
– For further information on Bristol bus travel visit First Group.

Taxi
Bristol Taxis – 0117 327 0029
V Cars – 01179 25 26 26
Bristoltaxi.co.uk – 0117 369 9880

Rail
There is a half hourly direct service from London Paddington to Bristol Temple Meads with a journey time of just over 90 minutes. There are also direct services that run from Plymouth, Exeter, Birmingham and Manchester. For further information about rail travel in Bristol visit First Great Western.

Air
The Bottle Yard Studios is approximately 8 miles from Bristol Airport which has direct flights from across the UK and Europe and worldwide connections with cities such as New York and Los Angeles via the hub airports of Amsterdam, Paris Charles de Gaulle and Brussels. For more information visit Bristol Airport.

19. Do you have parking available at Radium Bristol?

Yes, we can arrange parking for you. Email us at workshops@radium-audio.com confirming

  • Your Name
  • Your Mobile Number
  • Name of Course
  • Date/s of Attendance
  • Car Make, Model and Colour
  • Licence Plate Number

with your subject line formatted like this: “[Your Name]-[Your Contact No]-[Date/s I Need to Park]-Parking Request and we’ll organize it.

20. I’m travelling to Radium Bristol from out of town. Where can I stay?

There is a Premier Inn close by in Hengrove, or alternatively you could check Air BNB for options. There are some reasonably priced Air BNB rooms not far from us.

21. Is there somewhere close by I can get lunch?

Yes. There is a cafe onsite at Bottle Yard Studios, a block of shops with a Co-Op within easy walking distance, and if you’re driving, Hengrove Retail Park has M&S Food, Subway and Pizza Hut. Alternatively you’re welcome to bring your own lunch, we have fridges for you to store it.

POLICIES & LICENSES

22. What if I book then change my mind or can’t make it. Can I get a refund?

In some circumstances you can get a refund, however conditions do apply.  You’ll find all the information about our refunds policy here.

23. Can I transfer my course booking into another person’s name?

Unfortunately no, bookings are not transferable. In that instance you would need to make a cancellation (assuming the cancellation falls within the scope of our refunds policy) and the other person would need to make their own booking.

24. What do you do with the information I give you?

You can read our full privacy policy here. A few key points:

  • We respect your privacy, do not tolerate spam and will never sell, rent, lease or give away your information (name, address, email, etc.) to any third party.
  • We do not have access to your credit card details. If you choose to save these in your account for a future purchase, they are stored and handled by fully secure 3rd party payment gateway processors compliant with all applicable legislation. Radium is not able to view these details.

We do store and have visibility of your name, address and other contact details which you provide us. This is kept on our 3rd party hosted secure server which complies with all applicable legislation. Read on below for the reasons why we do this.

25. Why is an account automatically set up for me when I book or buy from you the first time?

We use your name, address and contact details to do the following:

  • Create a non transferable license and watermark for any audio/visual assets which come as part of the course you’ve booked or the digital downloads you’ve purchased.
  • Generate your invoice/receipt
  • Communicate with you where necessary, and issue any bespoke documentation required, relating to any short courses you’ve booked
  • Identify visitors to our studio for security purposes as required by our premises Health & Safety policy.

26. Can anyone at all book your courses and come into your studio?

Anyone can book our courses online provided they are are financially resident in a location from which our e-commerce system can currently accept bookings. However, we reserve the right, at our sole discretion, to decline admission to our studio or other course locations for any individual who has made a course booking.  This is an extremely rare occurrence, however if we should decide to decline admission, we will advise via email, and action a refund immediately. We are under no obligation to give a specific reason for any such refusal of admission. However, some examples of where this might happen are:

  • Where we believe the course booking may have been made for some purpose other than to achieve the stated outcomes of that course.
  • Where we believe allowing entry to an individual may present a security risk to the team, our operations or our studio, or potentially compromise our commercial confidentiality or competitiveness.
  • Where we believe the presence of an individual may compromise the quality of learning/experience for the other individuals on the course.

27. What am I allowed to do with visual and audio assets I receive from Radium?

Our full End User License can be viewed here. A couple of key points:

VISUAL ASSETS
Licenced in perpetuity for showreel purposes only when used with Radium audio sound assets. May not subsequently be re-edited or incorporated into a new creative work, or used for any commercial advertising and marketing purposes other than to promote the sound design services of the licensee.  Must not be shared, redistributed, or resold in any format.

AUDIO ASSETS
Licensed in perpetuity on nontransferable basis for inclusion in new collective audio works (eg music track or soundscape) or synchronisation with moving image in a collective audiovisual work (sound design to picture). Must not be shared, redistributed, or resold in any format.

28. Are there any other policies I should be aware of?

We will email you copies of the following prior to your course starting date:

  • Radium Visitor Code of Conduct
  • Health and Safety Policy
  • Confidentiality Agreement

You can also find all our policy documents here on the site:

GENERAL HELP

29. What do I do if I find a bug or problem with your website?

If it’s a problem making payment, go here.
For any other website problem, email us at workshops@radium-audio.com including the following information:

  • Subject line format “[Your Name]-[Your Contact Number]- Website Problem”
  • Hardware Device
  • Operating System Name & Version
  • Browser Name & Version
  • Description of what is going wrong
  • Screenshot/s

We’ll do our best to address the issue and get back to you as quickly as we can. 

30. I have another question which hasn’t been covered in the rest of the FAQ and Policies?

For any other problem, email us at workshops@radium-audio.com with subject line format
“[Your Name]-[Your Contact Number]- [Brief Description of Question]
and tell us what you’d like to know in the body of your email. We’ll do our best to help, and we’ll get back to you as quickly as we can.

31. How long does it take for you to respond to email queries?

If you’ve emailed us on workshops@radium-audio.com you should receive an immediate autoresponder, so you’ll know we got your message. Please whitelist that address, so that our responder doesn’t go to your spam or junk. We will always get back to you as quickly as we can, and we aim where possible to resolve queries within 24 hours.  However we don’t guarantee this response time as there may be occasions where queries take a little longer to resolve. If there will be a delay, we’ll let you know.